Shipping policy

3.1 Shipping and Delivery

We ship goods across the UK using reputable couriers (e.g., Royal Mail, DPD). Orders are processed within 1–3 business days. You will receive a shipping confirmation with a tracking number once your order dispatches.

3.2 Delivery Estimates and Costs

These are estimates only. We are not liable for delays caused by the courier or events beyond our control.

3.3 Installation Scheduling

For orders including installation, we will ship the charger to your address. Our installation partner will then contact you within 1–2 business days to schedule the installation. Please ensure your shipping address is correct.

3.4 Damaged or Lost Packages

• Damaged on Arrival: If your order arrives damaged, please contact us immediately at [INSERT SUPPORT EMAIL] and save all packaging. We will arrange a replacement or refund.

• Lost in Transit: If your tracking information indicates a delivered package is missing, please contact the courier first. We will assist you in resolving the issue with the carrier.